ARTICLE 1: ORDERS
1.1 The Order is placed with the Seller by the Customer by selecting one or more Products which, in accordance with the selection, the Customer places in his "Cart".
1.2 Before validating the Order, the Customer shall expressly accept these "ST&Cs", by ticking the box "I have read and I accept the general conditions of sale".
1.3 In order to ensure a secure payment from Customers on the Website, the Seller has taken out a secure payment guarantee with PayPal and the Ing Bank. The Order is only validated after the Customer provides the information required for the successful completion of his Order and pays for it.
This information is as follows:
Customer's name, billing address, email address, telephone number, and/or intracommunity VAT number; and Delivery address and recipient’s telephone number.
1.4 The Customer warrants the accuracy of all this information. Should all or part of the delivery addresses prove incorrect, thereby obliging the Seller to return the orders to its warehouse, the Customer shall bear the consequences thereof and the Seller shall be entitled to charge administrative and transportation costs associated with returning the Orders.
1.5 The Customer's Order shall be systematically confirmed via email, at the address indicated by the Customer when placing the Order. This confirmation email shall include, in particular, an invoice in the Customer's name, summarising the identifying features of the Order.
1.6 In order to track the Order, the Customer may contact the Seller's customer service department at the following email address: email@example.com
1.7 The Seller reserves the right to refuse an Order from a Customer with whom there is a dispute over the fulfilment or payment of a previous Order or when the Customer has not complied with these "ST&Cs".
ARTICLE 2: PRODUCT AVAILABILITY
2.1 The Order is placed subject to the availability of the Seller's stocks. In case of shortage of supply, the Seller shall inform the Customer via email of the additional delay associated with a new production, partial delivery or cancellation of the Order.
On receipt of this information, the Customer may be reimbursed for the price of the unavailable ordered Product within thirty (30) days of his claim.
2.2 In case of shortage of supply, the Seller cannot be held liable for the physical impossibility of honouring the Order. Where applicable, the Seller agrees to reimburse the Customer for the costs corresponding to the partial or total cancellation of the Order, in proportion to the cancelled portion of the Order, including the corresponding postage costs. The same shall apply for any additional delivery costs due to this cancellation.
ARTICLE 3: DELIVERY
3.1 The Products are delivered DDP to the delivery address indicated when placing the Order. In order to optimize the delivery, it is advisable to provide an address to which the Order may be delivered during working hours.
3.2 The delivery times indicated are an average, provided for information only, and may vary according to the destination.
3.3.0 The shipping time for products in stock is 1-3 days: Delivery time depends destination. UPDATE: Due to c-19, times increased from 3-5 days to 10-25days for orders within SPAIN, and 8-15 days abroad to 18-35 days.
3.3.1 The shipping time for backorders is 9-21 days, books are ordered to Japan after purchase. Delivery time to destination depends on world location.
3.4 For deliveries outside of Mainland Spain, the Products ordered are delivered EXW in the destination country by and under the responsibility of the Customer. It is his responsibility to provide the relevant local authorities with the necessary information and to ensure that the specific formalities for importing the Products into the territory of the destination country are scrupulously complied with. Any customs duties or local taxes are borne solely by the Customer.
3.5 The Seller's online sale department under its sales contract is fully responsible for delivery and shipping, with the costs incurred being integral to these transactions. Should a dispute arise on delivery, any claim must be sent within 48 hours to the online sale department of manga-r18.com, in addition to any reservations made to the carrier under legal conditions.
3.6 Delivery is made by Correos in Mainland Spain or by express carrier abroad. Failing delivery to the address indicated by the Customer within seven (7) working days after the scheduled delivery date indicated by the Seller, the Customer may cancel his Order by contacting the Seller at the following address: firstname.lastname@example.org. However, this cancellation shall not be possible when the Seller has been prevented making a delivery by a case of force.
ARTICLE 4: PRICES
4.1 The prices are indicated on the Website in Euros, including all taxes applicable in Spain, processing and delivery costs.
4.2 The prices indicated may be changed at any time without advance notice. However, the Products shall be charged at the rate in force when the Order was validated.
4.3 In the event of an Order to be sent to a country other than Mainland Spain, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) are likely to be payable. These duties are borne solely by the Customer and are his full responsibility, both in terms of declarations and payment to the relevant authorities.
ARTICLE 5: PAYMENT
5.1 The Order shall be paid for by payment card once the Order has been validated. The payment methods accepted are PayPal and Ing Bank transfer. The Customer's account shall be debited immediately after acceptance of these "ST&Cs" and validation of the Order, when the confirmation email is sent.
5.2 The Customer warrants that he has the necessary rights to use his payment methods and that he is fully authorised to use it to pay for the Order. He also warrants that this accounts gives access to sufficient funds corresponding to the amount of the Order. Failing this, the Seller reserves the right to cancel the sale according to the conditions set out in Article 6.
5.3 For its part, the Seller uses a secure payment method. Consequently, it cannot be held liable for any fraudulent or improper use of the Customer's means of payment, over which it has no control.
ARTICLE 6: LIABILITY
6.1 The Seller's online sale department disclaims all liability if the delivered Product does not comply with the legislation of the country of delivery (censorship, prohibition of a title or an author...).
6.2 Under no circumstances can the Seller be held liable for indirect or unforeseeable damage as defined by Articles 1150 and 1151 of the Civil Code, which include, in particular, financial and commercial damage, such as loss of business, operating loss or loss of profits, loss of earnings, loss of contracts or orders, or furthermore, loss of customers.
6.3 In any case, the amount of the Seller's liability to payment of compensation for the sole cases of direct damage is limited to the total amount of the Orders actually paid for by the Customer.
6.4 Neither is the Seller liable for the content of Websites on which hypertext links may redirect away from its own Website.
ARTICLE 7: FORCE MAJEURE
7.1 The Seller cannot be held liable for failure to fulfil one of its commitments to the Customer, if this failure is due to a case of force majeure such as war, strike (in-house or at one of its service providers), lock-out, accident, fire, ice, flood, bad weather, interruption or suspension of means of communication and/or transport, blockade, blockage of exports, prohibited import or export, cessation of production or delivery, regulatory decision of an administrative supervisory body, etc.
7.2 In this situation, the Seller shall inform the Customer of this impossibility and the measures taken to remedy it.
ARTICLE 8: INTELLECTUAL PROPERTY RIGHTS
8.1 The Products contain graphic, visual and textual elements and illustrations (the "Intellectual Property Rights"), all protected by copyrights, rights on the image, rights on models or trademark rights, the holders or owners of which are either the Seller or third parties.
8.2 Insofar as possible, the Seller identifies the authors and/or holders of these Intellectual Property Rights in the Product bibliography. Should a person or entity recognize one of these elements over which they may exercise rights and which are not completely identified or unidentified, the Seller shall remain available to receive such a claim.
8.3 Under no circumstances can the failure to mention the holder or the author be considered as rendering the Intellectual Property Rights free from exploitation. The rights of use, representation and reproduction over the Products shall continue to be held by the Seller or by the holders of the rights as specified.
8.4 Any reproduction, copy, imitation, publication, communication, marketing or use for commercial purposes of one or more of the Intellectual Property Rights and on any medium whatsoever, whether partially or fully, cannot be carried out without the prior and written authorisation of the rights holders.
ARTICLE 9: DISPUTE/APPLICABLE LAW
9.1 These ST&Cs, in addition to any contract entered into pursuant to the ST&Cs, are subject to Spanish law. Contractual information is presented in English and the Products offered for sale comply with Spanish legislation.
9.2 The Madrid Commercial Court has sole jurisdiction for any dispute relating to the Contract and/or the application of these "ST&Cs".
9.3 This website may contain material with content of a sexual nature, the viewing of the page being reserved, as well as the sale of products that are offered, solely and exclusively to all persons over the age of 18.